Cancellation & Refund Policy

Last updated: 7 November 2026

1. Pausing instead of cancelling

Going out of town? If the mess allows pauses, pause your subscription from the dashboard. Your validity extends by the number of paused days when you resume — no money lost.

2. Cancellation requests

You can request cancellation of an active, paused or pending subscription from your dashboard. The request goes to the mess owner for review. You'll be notified when it is approved or declined.

3. Refund amounts

Refunds are calculated by the mess as per its published policy — typically pro-rata for unused days, minus meals already consumed. Trial meals and consumed token meals are non-refundable. Unused token packs may be refunded at the mess's discretion before expiry.

4. How refunds reach you

Since launch-phase payments are made directly to the mess (cash/UPI) or in online test mode, refunds are also handled directly by the mess. Once production payments are enabled, online refunds will return to the original payment method.

5. Disputes

If a mess declines a fair cancellation or a refund is delayed, raise a ticket from the contact page. Dabbewala will mediate between you and the mess.