Terms of Service
Last updated: 7 November 2026
1. What Dabbewala is
Dabbewala is a marketplace that connects students and working professionals with independent mess and tiffin providers in Nagpur. We are not a food delivery service and we do not prepare food. Each mess is an independent business responsible for its food quality, hygiene, pricing and service.
2. Accounts
You must provide accurate information when registering. You are responsible for keeping your login credentials and meal QR codes private. Meal codes are personal and non-transferable; sharing them may lead to rejection at the mess and account action.
3. Subscriptions, tokens and trials
Plan prices, validity, meal timings, pause rules and trial prices are set by each mess and shown before purchase. Subscriptions activate only after payment is confirmed (online or directly at the mess). Token packs are valid until their expiry date and cannot be extended. One meal per meal-time per day can be redeemed, even on flexible token packs.
4. Payments
During the launch phase, students may pay mess owners directly (cash/UPI) or via online payment where enabled. Dabbewala charges the mess a platform fee; students are never charged a platform commission on top of the listed price. Online payments currently run in test mode — no real money moves until production payment credentials are enabled.
5. Reviews
Only customers with a verified subscription, redeemed meal or trial booking at a mess can review it. Reviews must be honest and based on real experience. We may remove abusive or fake content.
6. Liability
Food preparation, hygiene and service are the mess's responsibility. Dabbewala verifies documents but does not guarantee food outcomes. Disputes should be raised via the support ticket system; we will mediate in good faith.
7. Changes
We may update these terms as the service evolves. Continued use after changes means you accept the updated terms. Questions? Visit the contact page.